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Configuración de autocontrol en Solman (descarga manual)

¿Cómo sabe un administrador del sistema si la gran cantidad de funciones dentro de SAP Solution Manager están funcionando de manera confiable? Por ejemplo, ¿es posible hacer una declaración sobre la disponibilidad de todos los agentes de diagnóstico? ¿La recolección de datos funciona de manera confiable? Cuando se envían alertas, ¿está esto en línea con las expectativas y de acuerdo con la configuración? ¿Cómo podemos asegurar, por ejemplo, que el empleado relevante esté informado rápida y deliberadamente sobre un incidente en el infraestructura de apoyo? 


Dashboad Interface Channel Monitoring SAP Solution Manager


Las infraestructuras de soporte para el "Monitoring & Alerting Infrastructure" de ahora en más MAI y otras funciones centrales de SAP Solution Manager se monitorean mediante el autocontrol y el autodiagnóstico. La integración en la gestión de notificaciones y en la Gestión de servicios de TI (ITSM) garantiza que los empleados relevantes envíen y procesen los problemas. En las siguientes secciones, mostraremos los pasos de configuración necesarios para configurar el autocontrol.




Configuración de autocontrol en Solman

El punto de partida para la configuración es el centro de trabajo Configuración de SAP Solution Manager (Transacción SAP SOLMAN_SETUP). En el área de navegación, seleccione Supervisión técnica. Luego, elija SolMan Self-Monitoring entre las opciones de selección disponibles en el lado izquierdo de la pantalla.

La configuración para el autocontrol sigue el enfoque de principio descrito en los capítulos anteriores. Por lo tanto, no analizaremos los pasos de Descripción general y Configuración de infraestructura aquí. En su lugar, limitaremos nuestra discusión a aquellas características específicas asociadas con la configuración del autocontrol. Por lo tanto, comenzaremos con el paso 3, en el que configuraremos Monitoreo y alertas. El paso más importante aquí es el paso 3.2, que contiene la configuración real para el autocontrol. En este paso, especifique los objetos de administración para los cuales se activará la generación de alertas. En este paso se muestra una tabla que describe todas las opciones posibles. La primera columna muestra todas las opciones de autocontrol posibles para SAP Solution Manager en una estructura de árbol.


Descarga este capítulo entero sobre cómo configurar en Solution Manager el Autocontrol (en inglés)




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Más información

El capítulo a descargar es una parte del libro "Monitoring and Operations with SAP® Solution Manager" de SAP Press.

Les dejo el índice completo por si les interesa el libro:

Introduction to Technical Operations  21
1.1 Operations Control Center and Run SAP Like a Factory . 21
1.2 Significance of Application Lifecycle Management
for Technical Operations . 23
1.2.1 Application Lifecycle Management . 23
1.2.2 ALM Phases  25
1.2.3 ALM Processes . 27
1.3 Technical Operations Using SAP Solution Manager . 29
1.4 Project Management  32
1.4.1 What Is a Project? . 32
1.4.2 Run SAP Method  33
1.5 Toys Inc.: Initial Situation  34
1.5.1 Company  34
1.5.2 System Landscape . 34
1.5.3 IT Operations  35
1.6 Additional Documentation  38

Architecture and Configuration of SAP Solution Manager 7.1 39
2.5 Initial Configuration of SAP Solution Manager  70
2.5.1 Configuration of SAP Solution Manager  71
2.5.2 System Preparation . 71
2.5.3 Basic Configuration  76
2.5.4 Configuration of Managed Systems . 82
2.6 Customer Example: SAP Solution Manager Implemented at Munich Re  86
2.7 Additional Documentation  89

Implementation Projects  91
3.1 Projects versus Solutions . 91
3.2 Project Types  92
3.2.1 Template Project  93
3.2.2 Implementation Project  93
3.2.3 Maintenance Project . 94
3.2.4 Upgrade Project  94
3.3 Project Cycle . 94
3.3.1 Project Administration . 95
3.3.2 Blueprint  95
3.3.3 Configuration  96
3.3.4 Testing  97
3.3.5 Training  97
3.3.6 Go-Live . 97
3.4 Prerequisites for Project Creation  98
3.4.1 General Information on Configuration . 98
3.4.2 Necessary Authorizations  98
3.4.3 Additional Requirements  100
3.5 Project Definition and Project Administration . 100
3.5.1 Creating a Project . 101
3.5.2 General Data for Projects  103
3.5.3 Specifying the Project Scope . 103
3.5.4 Defining Project Team Members . 104
3.5.5 Defining the System Landscape . 105
3.5.6 Creating and Changing Project Templates . 107
3.5.7 Working with Milestones in the Project  108
3.5.8 Working with Organizational Units in the Project . 108
3.5.9 Project Standards  108
3.6 Project Support for Monitoring Implementation . 109
3.6.1 Process Mapping  109
3.6.2 Business Blueprint  112
3.6.3 Maintaining Technical Contents  114
3.6.4 Roadmap and AcceleratedSAP  114
3.7 Implementation Documentation . 116
3.7.1 Adjusting Business Processes  117
3.7.2 Adding Documents and Objects . 117
3.7.3 Maintaining Keywords and Attributes . 119
3.8 Reporting . 119
3.9 Documentation Transfer to Operations . 121
3.9.1 Creating a New Solution . 121
3.9.2 Transferring Information to an Existing Solution  123

Root Cause Analysis . 125
4.1 Root Cause Analysis in SAP Solution Manager  125
4.1.1 Prerequisites for Root Cause Analysis  127
4.1.2 Navigation Concept  128
4.1.3 Root Cause Analysis at Toys Inc. . 131
4.2 Method-Independent Tools  133
4.2.1 OS Command Console  134
4.2.2 File System Browser  136
4.2.3 Introscope  138
4.3 End-to-End Methodology: Change Analysis  144
4.3.1 Change Analysis Tools in SAP Solution Manager . 144
4.3.2 Data Extraction and Storage  145
4.3.3 Using End-to-End Change Analysis  149
4.3.4 Using the Change Reporting Tool  153
4.3.5 Approaches and Examples  161
4.3.6 Configuration Validation . 163
4.4 End-to-End Methodology: Workload Analysis . 181
4.4.1 Workload Analysis Tools in SAP Solution Manager  181
4.4.2 Data Extraction and Storage  182
4.4.3 Using End-to-End Workload Analysis  184
4.4.4 Using Database Analysis . 188
4.4.5 Using Thread Dump Analysis  190
4.4.6 Approaches and Examples  193
4.5 End-to-End Methodology: Trace Analysis  199
4.5.1 Trace Analysis Tools in SAP Solution Manager  199
4.5.2 Using End-to-End Trace Analysis . 200
4.5.3 Using Introscope Transaction Trace . 207
4.5.4 Approaches and Examples  209
4.6 End-to-End Methodology: Exception Analysis . 209
4.6.1 Exception Analysis Tools in SAP Solution Manager  210
4.6.2 Data Extraction and Storage  210
4.6.3 Using End-to-End Exception Analysis  211
4.6.4 Using the Log Viewer  213
4.6.5 Approaches and Examples  215
4.6.6 Exception Management  217
4.7 Additional Documentation  225

Technical Monitoring  227
5.1 Motivation  227
5.2 Overview of Technical Monitoring  228
5.3 Monitoring and Alerting Infrastructure  229
5.3.1 MAI Architecture  229
5.3.2 MAI Data Providers  232
5.3.3 Event Calculation Engine  236
5.3.4 Alert Consumer Connector  241
5.3.5 Template Concept for Monitoring System Components . 242
5.4 Technical Monitoring Configuration  246
5.4.1 Overview  247
5.4.2 Configure Infrastructure  247
5.4.3 Standard Users  261
5.4.4 Template Maintenance . 264
5.4.5 Define Scope  285
5.4.6 Setup Monitoring . 286
5.4.7 Reporting . 287
5.4.8 Complete  288
5.5 Technical Monitoring Work Center . 289
5.5.1 System Monitoring—Monitoring UI  290
5.5.2 Alert Inbox . 294
5.6 Monitoring Concept at Toys Inc. . 296
5.6.1 Requirements for System Monitoring  297
5.6.2 System Landscape Documentation  297
5.6.3 Roles and Responsibilities . 299
5.6.4 Metrics . 300
5.6.5 Defining Thresholds  301
5.6.6 Auto-Reaction Mechanisms  302
5.6.7 Instructions and Escalation Paths  302
5.7 Customer Example: Using SAP Solution Manager 7.1 for Technical Monitoring of an SAP Landscape for an Education Service Provider  302
5.8 Customer Example: Using SAP Solution Manager 7.1 for Technical Monitoring at Geberit . 306

Monitoring Special Solutions  311
6.1 BI Monitoring with SAP Solution Manager  311
6.1.1 Properties of BI Monitoring  313
6.1.2 Configuring BI Monitoring  316
6.1.3 Purpose of BI Monitoring  326
6.1.4 Using BI Monitoring . 327
6.2 Central Monitoring of SAP NetWeaver PI  336
6.2.1 Advantages of PI Monitoring with SAP Solution Manager . 338
6.2.2 Configuring PI Monitoring  338
6.2.3 Using PI Monitoring . 350
6.2.4 Message Search  357
6.2.5 Additional Documentation . 357
6.3 End-User Experience Monitoring  358
6.3.1 Concept of End-User Experience Monitoring  358
6.3.2 Technical Infrastructure  360
6.3.3 Configuring End-User Experience Monitoring  361
6.3.4 Creating EEMon Scripts  364
6.3.5 Using End-User Experience Monitoring . 368
6.3.6 Implementing EEMon in Toys Inc.  374
6.3.7 Additional Documentation . 376
6.4 Monitoring Technical Connections  377
6.4.1 Configuring Connection Monitoring  378
6.4.2 Using Connection Monitoring . 386
6.5 Interface Channel Monitoring . 387
6.5.1 Prerequisites for Interface Channel Monitoring . 388
6.5.2 Configuring Interface Channel Monitoring  388
6.5.3 Using Interface Channel Monitoring  394
6.5.4 Additional Documentation . 395
6.6 Self-Monitoring in SAP Solution Manager . 396
6.6.1 Setting Up Self-Monitoring . 397
6.6.2 Using Self-Monitoring . 398
6.6.3 Additional Documentation . 411

Technical Administration  413
7.1 Notification Management . 414
7.2 Maintaining Repeatable Activities: Overview  416
7.3 Task Management  418
7.4 Central System Administration (CSA)  420
7.5 Guided Procedures . 425
7.5.1 Preparation . 426
7.5.2 Types of Guided Procedures  426
7.5.3 Maintaining Guided Procedures  427
7.6 Work Mode Management . 439
7.7 IT Calendar . 442
7.8 Central Tool Access . 444
7.9 Using Guided Procedures at Toys Inc. . 446
7.10 Additional Documentation  448

Technical Analysis and Reporting . 449
8.1 Prerequisites and Motivation  449
8.2 Service Level Management . 451
8.2.1 Growing Importance of Service Level Management . 451
8.2.2 Scope of Service Level Management . 452
8.2.3 Pros and Cons of Using Service Level Management . 453
8.3 Technical Analysis in SAP Solution Manager  454
8.3.1 Generated Documents and Service Data Download  456
8.3.2 SAP EarlyWatch Alert  456
8.3.3 SAP EarlyWatch Alert for Solutions  461
8.4 Service Level Reporting . 462
8.4.1 CCMS Monitoring Infrastructure . 463
8.4.2 CCMS Enhancement Options  464
8.5 Setting Up Service Level Reporting . 464
8.5.1 Selection Options in the Service Level Report . 466
8.5.2 Central Performance History  470
8.5.3 Central Performance History and Service Level Reporting . 471
8.5.4 Planned Downtimes and Critical Uptimes . 474
8.5.5 Service Level Reporting and Business Warehouse Systems  475
8.5.6 Interpreting the Results from SAP EarlyWatch Alert and Service Level Reporting  475
8.5.7 Post-processing the Service Level Report  481
8.5.8 Publishing the Service Level Report  483
8.6 Interactive Reporting  484
8.6.1 System Reports . 484
8.6.2 Metric Monitor . 488
8.6.3 Extractor Framework . 489
8.6.4 Self-Monitoring of BW-Based Reports . 493
8.7 SAP NetWeaver Business Warehouse  494
8.8 Management Dashboards . 495
8.8.1 Authorization Concept  497
8.8.2 Calling and Managing the Management Dashboard  497
8.8.3 Typical Management Dashboard Views . 501
8.9 Additional Documentation  503

Data Volume Management . 505
9.1 Motivation and Key Questions  506
9.2 Prerequisites and Setup  508
9.2.1 Strategic Use/Benefit  508
9.2.2 Users and Authorizations  509
9.2.3 Technical Preparation . 510
9.2.4 Guided Initialization . 511
9.2.5 Initialization at Toys Inc. . 530
9.3 DVM Landscape . 530
9.3.1 Technical Scenarios for Data Volume Management . 530
9.3.2 Integrating More Systems . 533
9.4 Maintenance of DVM Infrastructure  535
9.4.1 Status Summary for the Data Volume Management Work Center . 536
9.4.2 Treating Technical Problems . 537
9.4.3 Data Volume Management at Toys Inc.  538
9.5 Configuring Analyses . 539
9.5.1 Defining the Analysis Scope  540
9.5.2 Definition of Analyses at Toys Inc.  544
9.6 Reporting Using the Data Volume Management Work Center . 544
9.6.1 Statistics and Trend . 546
9.6.2 Potential Savings  549
9.6.3 Archiving Information . 550
9.6.4 Service Documents . 551
9.6.5 Query Execution at Toys Inc. . 551
9.7 Additional Documentation  557

Job Scheduling Management . 559
10.1 Overview and Motivation . 559
10.2 Requirements for Job Scheduling Management . 561
10.2.1 Initial Analysis  561
10.2.2 Analysis of Occurred Problems  562
10.2.3 Creating User Types and Assigning Roles . 562
10.2.4 Technical Requirements  566
10.2.5 Roadmap as an Integration Guide . 566
10.3 Setting Up and Using Components of the JSM Suite . 567
10.3.1 Job Overview  569
10.3.2 Report BACKGROUND_JOB_ANALYSIS  570
10.3.3 Job Management Work Center . 570
10.3.4 JSM Health Check . 576
10.3.5 Create Job Documentation . 579
10.3.6 Business Process Monitoring Alert Reporting Analysis . 584
10.3.7 SAP CPS by Redwood . 586
10.3.8 Job Request, Job Redirect of a Job Request Shortcut, and Job Interception . 589
10.3.9 ITSM Integration  599
10.3.10 Notification  601
10.4 Toys Inc. . 601
10.5 Additional Documentation  602

Business Process Operations  605
11.1 Business Process Monitoring Tools  605
11.1.1 Methods: Stabilization and Improvement . 606
11.1.2 Business Process Analysis  608
11.1.3 Business Process Analytics  610
11.1.4 Business Process Monitoring . 610
11.1.5 Dashboards . 612
11.2 Monitoring Concept and Standard Processes  614
11.2.1 Concepts and Roles in Business Process Monitoring  614
11.2.2 Standard Procedure for Alert Handling  616
11.2.3 Additional Documentation . 618

Authorizations in the SAP Solution Manager System . 619
12.1 Maintaining the User Master Record . 619
12.2 Password Management . 622
12.3 Maintaining Roles and Authorizations Using the PFCG Transaction . 624
12.3.1 Editing the Proposal Values of the PFCG Roles  628
12.3.2 The Role Concept in SAP Solution Manager  631
12.3.3 The Role Concept in Administered Systems . 635
12.3.4 Work Center Roles in SAP Solution Manager  636
12.3.5 Functional Roles . 642
12.3.6 Infrastructure Roles . 646
12.3.7 CRM Authorization Roles  647
12.3.8 Authorizations in SAP Service Marketplace . 647
12.3.9 Access Administration in SAP Solution Manager . 648
12.4 Information Sources for Authorization Assignments  650
12.4.1 Security Guide for SAP Solution Manager 7.1 . 650
12.4.2 SAP Solution Manager—Security and Authorizations Wiki . 651
12.5 Creating an Authorization Concept . 652
12.5.1 Requirements Analysis  654
12.5.2 Basic Concept . 656
12.5.3 Detail Concept  657
12.5.4 Implementation and Testing . 658
12.5.5 Hand Over to Operations  658
12.6 Customer Example—Authorization Concept at Munich Re  659
12.7 Additional Documentation  660

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